FREQUENTLY ASKED QUESTIONS
- HOW DO I CONTACT CUSTOMER SERVICE?
Our customer service is always available to help you.
Contact details are as following:
Telephone: +355 68 805 2000
Customer service: firstname.lastname@example.org
- ARE THE ITEMS SOLD ON THIS WEBSITE AUTHENTIC?
By Best is an authorized retailer for all brands present on the website and in our stores
- DO SOLD-OUT ITEMS GET RESTOCKED?
The ByBest website reflects the actual availability of items in our warehouses and stores. If a size is no longer available, it means that it is sold out. Unfortunately, we are unable to predict if an item will be restocked later in the season.
We recommend that you periodically check the item page or the collection for new size availability or add the item to your WISHLIST to easily check its status.
- WHEN WILL MY ORDER BE SHIPPED?
Available items will be shipped within 1-2 business days (Monday-Friday) following the order’s completion. During sales or special promotions, processing times may take longer.
- WHAT IS THE COST OF SHIPPING?
The method and cost of shipping vary depending on the selected shipping country. On the page SHIPMENT & FEES, you can find all relevant information by selecting the desired shipping country from the drop-down menu at the top of the page.
- CAN I CANCEL AN ORDER?
Only orders that have not been processed can be canceled.
To request an order cancellation please go to your status order.
If it is possible to cancel the order, you will see the button CANCEL ORDER.
For more information, contact our customer service at the following email: email@example.com
- HOW CAN I RECEIVE PROMOTIONS?
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